Returns and Exchange
Returns policy
We hope you will be delighted with your purchase, if however you wish to return your goods for an exchange or refund simply follow the guide below.
Not what you were expecting?
If the shoes don’t match your outfit, don’t fit or you’ve just changed your mind, you have 7 days from the day they were delivered to send them back. All we ask is that you return the goods to us, in their original condition and with the original packaging, within 7 days of receipt. Once we receive the goods back to our warehouse, we will refund their full amount as soon as possible and within a maximum of 30 days.
All that we ask is that they are in a saleable condition, i.e.
- The tags are intact
- The shoes have not been worn or damaged
- The shoe box and packaging are returned Please ensure that you wrap the package securely without attaching sticky tape to the shoe box itself
After this period we will not offer a refund for unwanted goods but we will gladly exchange your goods within 21 days from the date purchase.
Please retain the proof of purchase.
Faulty Shoes?
If you believe your shoes to be faulty, please send them back to us for inspection.
If the shoes are proven to be faulty by our inspection team, we will refund you the full amount paid for the goods plus delivery charges. provided you have proof of purchase, without this we can only offer exchanges for the same product.
Senze will be under no liability if our inspection team discover any defect/fault has arisen from willful damage, wear and tear due to negligence, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without approval.
Please Note:
*You will be responsible for all postage costs unless the goods are faulty or incorrect. Please retain proof of postage. Without this we cannot be responsible for any items that fail to reach us.
*We always recommend that you send your returned goods back to us via a 1st or 2nd Class RECORDED delivery service, as you will be able to track your return.
*All goods being returned must be sealed in the original box.
*Make sure that the correct contact details are in with the returned goods. If there are no contact details in with the goods we will not be able to process the return.
- Refund does not include your cost of the original postage and packaging
- Until returned products reach us they are not our responsibility, in other words for your own protection we recommend that your send your package to us via a secure delivery service with adequate postal insurance as we cannot be held responsible for packages lost or damaged in the post. Bottom of Form
Returns address:
Senze Uk Ltd
1-3 Killinghall Rd
Bradford
BD3 8DN
