FAQ's
Q: How long will my delivery take?
A: We aim to have your shoes with you in a maximum of 7 days from the date of order.
Q: Can I specify a day for delivery?
A: Unfortunately we cannot specify an exact delivery date.
Q: I haven't received a confirmation email
A: An automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact our Helpdesk on 07903952336 or check that the e-mail given on your account is correct.
Q: What payment methods can I use?
A: We accept Visa Credit,Visa Delta / Debit, Visa Electron, Mastercard Credit, Maestro (Excluding Switch) Solo. Paypal.
Q: It's asking for a security code. Where can I find this?
A: The card security code is the last three digits on the signature strip on the reverse of the card.
Q: Can I pay with a cheque?
A: Unfortunately we do not accept cheques.
Q: How will my order be delivered?
A: Your items are sent by courier. On receipt of the goods a signature will normally be required for courier deliveries.
Q: Can I specify a courier service?
A: Unfortunately not.
Q: What are your delivery charges?
A: To all UK mainland customers delivery is £4.99.
Q: No one's ever at my house. Can I send to my work address?
A: No.
Q: The shoes I want aren't on the site
A: Unfortunately we can't guarantee our whole collection appears on the website. For shoes not available on our website you will need to visit our store.
Q: How do I know if stock's available?
A: If the shoes are on the website then they will in just about every case be in stock If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or telephone as soon as possible.
Q: Are returns free?
A: Unfortunately not. However in the case of faulty goods, return postage will be refunded and we will cover the postage costs to send the item back out to you.
Q: My order has been returned to the sender. Will I have to pay to have it posted back out?
A: We use couriers for all deliveries. If they cannot deliver they will leave a card with contact details. We reserve the right to charge a further £10 for redelivery
Q: How do I contact you
A: You can email us using the details shown on our "contact us" page.
